At Thara.shop, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your product, we are here to help. This policy outlines the conditions under which returns and refunds can be processed.

Returns

Eligibility for Returns

To be eligible for a return, please ensure that:

• The item was purchased in the last 30 days
• The item is in its original packaging
• The item is unused and in the same condition that you received it

Non-Returnable Items

Certain items are non-returnable, including:

• Perishable goods (e.g., food, flowers)
• Custom or personalized products
• Downloadable software products
• Health and personal care items

Return Process

To initiate a return, please contact our customer service team at [contact email] with your order number and details about the product you wish to return. We will respond promptly with instructions on how to return your item.

Refunds

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Late or Missing Refunds

If you have not received your refund within the expected time frame, please:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as processing times can vary. If you have done all of this and still have not received your refund, please contact us at [contact email].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [contact email] with your order number and details about the product you wish to exchange.

Shipping

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [contact email] with details of the product and the issue. We will provide instructions on how to return the product and receive a replacement.